When using Microsoft Office applications such as word, Excel, Powerpoint – one might get an error as the application has stopped working. There are various reasons and solutions for the fix. One reason could be a add-on and disabling it might fix the issue.
To fix this issue, please follow the below procedures:
Procedure 1:
Make sure that your computer is up to date. Install the latest Windows updates to your computer.
Procedure 2:
Try opening the app in safe mode.
Starting the application in safe mode can help pinpoint if the issue is caused by an Office add-in, which is a common problem. Open the RUN by pressing Windows key + R key together and depending on which app you’re investigating, type the following command and press enter:
- excel /safe to start Excel 2013/2016.
- outlook /safe to start Outlook 2013/2016.
- winword /safe to start Word 2013/2016.
- powerpnt /safe to start PowerPoint 2013/2016.
- mspub /safe to start Publisher 2013/2016.
- visio /safe to start Visio 2013/2016.
Procedure 3:
Try disabling your add-ins
- Go to the File tab, and click Options.
- Select Add-ins.
- From the Manage list, click COM Add-Ins and click Go.
- Uncheck one of the add-ins and click OK.
- Restart the application in regular mode.
Procedure 4:
Repair the office program from control panel
- Press windows + R key together to open RUN prompt
- In the RUN prompt type appwiz.cpl and press enter to access Programs and Features
- From the list of installed programs Right click on Microsoft Office and then click on Change/Repair and follow the onscreen instructions
Procedure 5:
Uninstall and re install the office program
To uninstall and re install the office program, you must be having the installation and the 25 digit product key OR must be able to access the office account from where you can install office program.
- Press windows + R key together to open RUN prompt
- In the RUN prompt type appwiz.cpl and press enter to access Programs and Features
- From the list of installed programs Right click on Microsoft Office and then click on uninstall and follow the onscreen instructions